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Delete recordings after account change

reinhardtsmit
Newcomer
Newcomer

We used to have a pro account, but have now downgraded. We do still have cloud recordings, and they take up a lot of space. I am now getting about 4 emails a day warning me about this storage issue, but I can't resolve it because I can't get to the recordings since my account is not a pro one.

 

Also can't reach support because I'm not a paid customer anymore.

 

Please help?  

4 REPLIES 4

reinhardtsmit
Newcomer
Newcomer

Just bumping this since I haven't heard anything back yet. Also can't contact support??? What's with that?

nespto
Newcomer
Newcomer

This is what I'm here to find an answer to as well, it's very frustrating!

 

willjoe2442
Contributor I
Contributor I

Auto-deletion only happens once per day, thus it is possible that a recording may not be eligible for deletion when the auto-deletion process occurs on our servers. Because of this, auto-deletion commonly occurs one day after the specified amount of days.

 

Regards,

Diana

cambolina
Newcomer
Newcomer

Having the same issue - It's doing my head in