Delete recordings after account change

[reinhardtsmit]

We used to have a pro account, but have now downgraded. We do still have cloud recordings, and they take up a lot of space. I am now getting about 4 emails a day warning me about this storage issue, but I can't resolve it because I can't get to the recordings since my account is not a pro one.

Also can't reach support because I'm not a paid customer anymore.

Please help?  

[reinhardtsmit]

Just bumping this since I haven't heard anything back yet. Also can't contact support??? What's with that?

[nespto]

This is what I'm here to find an answer to as well, it's very frustrating!

[willjoe2442]

Auto-deletion only happens once per day, thus it is possible that a recording may not be eligible for deletion when the auto-deletion process occurs on our servers. Because of this, auto-deletion commonly occurs one day after the specified amount of days.

Regards,

Diana

[cambolina]

Having the same issue - It's doing my head in