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Deactivated a user by mistake and lost all our recorded meetings PLEASE HELP

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Cdbongard7
Explorer
Explorer

‎2021-11-01 08:03 PM

I reactivated the user but she doesn’t see the recordings. They were saved to the cloud. Does anyone know if they are lost or how to reconnect to them? Thank you so much.

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wpcombs3
Explorer
Explorer

‎2022-03-29 09:42 AM

I just had this same issue.  I put in a technical support ticket from Zoom, hoping to hear an answer from them.

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wpcombs3
Explorer
Explorer

‎2022-03-29 09:42 AM

I just had this same issue.  I put in a technical support ticket from Zoom, hoping to hear an answer from them.

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Cdbongard7
Explorer
Explorer
In response to wpcombs3

‎2022-03-29 05:41 PM

So, the recordings did eventually come back so we did not lose them. Hope yours make it back also.

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