Darshan Hiranandani : Zoom on Linux Doesn't Output or Capture Audio via Focusrite Scarlett USB

[darshanhira]

Hello all,

I am Darshan Hiranandani, facing an issue with the Zoom client on Linux (Gentoo, using net-im/zoom-6.2.10.4983, although this has been a problem across several versions). I’m using a Focusrite Scarlett USB audio interface connected through ALSA, and while Zoom can detect the device, I am unable to get either input (microphone) or output (headphones) to work.

Interestingly, every other audio program I use — like Ardour, Discord, video players, etc. — has no problem accessing and using the device for both playback and capture. The issue only seems to happen with Zoom.

I have already tried turning off noise cancellation and adjusting the settings for "music," but nothing has resolved the issue.

Does anyone have an idea what might be causing this, or how I can get Zoom to properly recognize and use the Focusrite Scarlett device for both input and output? Any help or suggestions would be greatly appreciated.

Thanks!

Regards

Darshan Hiranandani

[storyhub]

Linux has all kinds of compatibility issues. Ardour is a DAW using open source code specifically designed for Linux, Mac, and Windows so not surprised that it works on Linux. As an audio engineer I use Fousrite 2i2s, 4i4s, and 18i8s on Windows with Zoom and it works flawlessly. For Raspberry Pis (a Linux like OS) I use specific add on hardware to accommodate XLR output that then can be connected to FM transmitters for radio broadcast systems or any audio mixer. ALSA still requires specific drivers. Also, Focusrite hardware is NOT compliant with Linux https://support.focusrite.com/hc/en-gb/articles/208530735-Is-my-Focusrite-Product-compatible-with-Li...