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Connection issues with new router

JeffS
Newcomer
Newcomer

‎2021-09-26 11:04 AM

I can't access meetings since I put in a new router.  I get the 5003 error which refers to connectivity issues.  I have no problem reaching anything else online.  Any thoughts?

 

 

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2 REPLIES 2

Rupert
Community Champion | Customer
Community Champion | Customer

‎2021-09-27 07:49 AM

Hi @JeffS 

 

What other components do you have in your network?

 

Do you have an ISP-modem also, and then your new router? Do you have any additional routers, switches, or wireless access points anywhere on your network?

 

Are you able to login to https://zoom.us/profile

 

Rupert

 

 

 

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dtnvgoo
Newcomer
Newcomer
In response to Rupert

‎2021-11-09 04:06 AM

Dear Rupert,

I can login to my profiles, but I can't connect to any meetings since last night. My firewall settings have not changed, and my internet connection is stable.

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