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Computer System Crashing while on zoom meetings

Jakebi
Newcomer
Newcomer

Both yesterday and today I've had system crashes while on a zoom meeting as a participant. My screen froze, time didn't change, I could still see and move my mouse but clicks had no effect nor did keyboard. I had to restart. I checked for updates but I'm up to date. 

Something up with zoom?

2 REPLIES 2

Bjlu
Newcomer
Newcomer

I have a similar problem. Zoom workplace shuts down computer repeatedly (windows 11). This problem only started in the last 2 weeks. I am now having to use my browser for zoom meetings. I have installed/reinstalled 3 times, cleared cache, checked for updates, but still shuts down abruptly and and without warning so there's plenty of possibilities for screwing up other open files. I'm in meetings (started by others) at least twice a week and so far I've missed several minutes while waiting to restart and rejoin. 

George32
Newcomer
Newcomer

Multiple users are having this issue at our company as well. When enabling virtual backgrouds it causes a full system crash.