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Co-host cannot launch poll

LouLouWhite
Newcomer
Newcomer

‎2022-03-07 08:25 AM

Hi

 

I have a user who has set up a meeting with her manager's login, and created a poll.  The manager then joins the meeting and makes her a co-host.  Normally she can then launch the poll on his behalf, but now it won't allow her to do so.

 

She is getting this error

LouLouWhite_0-1646670295598.jpeg

 

Any suggestions on what is causing this?

0 Likes
1 REPLY 1

J-Zoom-ATL
Zoom Employee
Zoom Employee

‎2022-03-07 08:34 AM

@LouLouWhite We resolved the known cause of this issue previously in a web release last October. However, the user will also need to be on version 5.8.0 of the Zoom desktop client to allow this functionality. 

I would have them check for updates to the client to make sure they are on the latest and then try to replicate. 

If they can replicate, please open a support ticket with our team and provide the relevant information. For Example: Meeting ID, date/time, Alt/co-host receiving the error in meeting. 

Zoom Technical Support 

 

If this answer helped point you in the right direction, please hit the "Accept as Solution" button below.