Cloud recording vanished 15 hours after meeting

[tomoreilly]

I'm a licensed zoom user. Yesterday I started a cloud recording, then ended it about 1.5 hours later. I heard the zoom audio message as I started and ended the recording ("Recording in progress" then later "Ending recording" or words to that effect).  After ending the recording I saw text saying "Recording is being processed" or similar. Today I can not find any sign that my cloud recording exists, it is not in the list of my previous recordings in dashboard. What might be happening here?

[jdott16 · Accepted solution]

Hello   @tomoreilly 

I would recommend reading through the following article to see what could be causing this and if this does not assist create a case with support: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057720

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake