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Cloud Recording Resolution

TZ1
Newcomer
Newcomer

Our last two Zoom Cloud Recording came in at:
• 1686x720 (Windows laptop with built-in webcam) and
• 1832x982 (Mac with built-in webcam).

 

We used to consistently get 1280x720 but now it seems variable.
Any ideas on this?
We have the HD settings on in the master account but can't tell you about the guest/speaker's settings.

Thank you.

T

1 REPLY 1

TZ1
Newcomer
Newcomer

Is there something we should be doing in our settings or our guest/speaker's settings to ensure we get 1280x720?