Cannot see user in admin console

[cyjkim]

We have a user who has successfully joined our corporate account, however, we are unable to see them in the console to assign licenses.

User has received confirmation email of successful account transfer and if we attempt to invite them using their email address, we receive an "User already in account" error message.

User does not show up in the User list, nor in pending, and searching for the email address directly does not return any results.

Has anyone else run into this issue before and is there a resolution?

[ZoomerIT · Accepted solution]

Hi @cyjkim ,

   Thank you for visiting the Zoom Community to seek support. I have seen this situation arise before. I would suggest that you log a problem ticket with Zoom Support at
https://support.zoom.us/hc/en-us/requests/new so that a back-end sync can be ran on that user's account. This should resolve the issue. 

Thank you!

[TCNW]

Under Phone System > Users and Rooms you do still have to "add" the user to the phone system within the whole setup, even if you sent them a user invite and they activated it. Then they will show up when you filter the list of your users included in the sub system for the phones. There is an "Add" button to the upper left of the list of your users. The pop up is where you assign them the package and phone numbers. Hope this helps.