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Cannot login to Desktop Client

jss
Newcomer
Newcomer

‎2021-09-13 03:52 PM

Hello. I cannot login to the Zoom Desktop Client on my Windows Laptop. I can login to the web interface and every other website and online service works fine. When I try to login I get a message saying: "It looks like we are unable to connect. Please check your network connection and try again."

All other online sites and services work fine. I updated the Zoom client to V. 5.7.8, and tried rebooting the Laptop, but it still does not work. Thanks.

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1 REPLY 1

colegs
Community Champion | Employee
Community Champion | Employee

‎2021-09-13 04:40 PM

JSS, welcome to the community.

 

Can you please verify if you are trying to connect from the office or over a VPN?  The web client uses a different connection than the desktop client, so if you are connected to a work network (or have a firewall at home), the ports required to connect may not have been opened.

 

From more information on what ports are required, please take a look here: https://support.zoom.us/hc/en-us/articles/201362683-Network-firewall-or-proxy-server-settings-for-Zo...