Cannot convert a zoom re cording file

Community

Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Hi, I recording a work meeting yesterday and clicked on save recording to my computer. When I went to convert the files, I am getting a pop up that says the document cannot be open and zoom cannot convert files of this type. I am using a MacBook as my computer. I have already tried logging out, logging back in. I have updated everything including the operating system on my computer. I am still unable to convert the file. Any suggestions? I am truly hoping the recording isn't lost!

Thank you

0 REPLIES 0

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!