Zoomtopia is here. Unlock the transformative power of generative AI, helping you connect, collaborate, and Work Happy with AI Companion.
Register nowEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn moreKeep your Zoom app up to date to access the latest features.
Download Center Download the Zoom appDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual BackgroundsEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI CompanionUser groups are unique spaces where community members can collaborate, network, and exchange knowledge on similar interests and expertise.
Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.
The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.
Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.
Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!
2022-12-15
08:36 AM
- last edited on
2023-06-20
02:30 PM
by
RN
Solved! Go to Solution.
2022-12-19 06:56 PM
Hi ViktoriaK
If your account is free account, you can only access the Local recordings.
But if you have the license of Zoom Meetings, you can access your Cloud recordings.
Please find the detail of the explanation from below article.
https://support.zoom.us/hc/en-us/articles/9952267135629
------------------------
You may not meet prerequisites to use cloud recording. In order to start a cloud recording, you must be a Licensed user on a paid account. If you were previously able to create cloud recordings, and then were either downgraded to a free account or Basic (unlicensed) user type, you will not have access to those recordings until you become a Licensed user on a paid account again.
Thanks,
Jing
2022-12-19 06:56 PM
Hi ViktoriaK
If your account is free account, you can only access the Local recordings.
But if you have the license of Zoom Meetings, you can access your Cloud recordings.
Please find the detail of the explanation from below article.
https://support.zoom.us/hc/en-us/articles/9952267135629
------------------------
You may not meet prerequisites to use cloud recording. In order to start a cloud recording, you must be a Licensed user on a paid account. If you were previously able to create cloud recordings, and then were either downgraded to a free account or Basic (unlicensed) user type, you will not have access to those recordings until you become a Licensed user on a paid account again.
Thanks,
Jing
2023-06-13 10:04 AM
I cannot access and play part of my last cloud recording.
I recorded 2 times during my meeting the first one I can access and play
But the second one recorded 20 minutes later in the meeting I can not access and play?
2023-07-30 10:02 PM
Hi Larry
Normally you can access the second one too.
Please access your [Recordings] >[Cloud Recordings] , then click the same meeting Topic, you should have both recordings separately recorded.
Please try it.
Jing