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Cannot Download Zoom onto Windows 11 PC

msjm421
Newcomer
Newcomer

I bought a Windows 11 PC:

- Processor - Intel(R) Core(TM) i3-N305 1.80 GHz

- RAM - 8.00 GB (7.63 GB usable)

- System - 64-bit operating system, x64-based processor

- OS edition - Windows 11 Home in S mode

- Version - 22H2

- HD Space - 200 GB

 

I went to zoom.us and tried to download the app. All internet instructions say to look for the "Zoom Client for Meetings" download. I scrolled through all of the download options, but the only one that is close is "Zoom Desktop Client". So, I downloaded this app and got an executable file named "ZoomInstallerFull.exe". When I click on open for this download nothing happens. I opened the downloads folder and tried to launch it directly. Initially a window opens that seems like it is going to start an install, but then that window just closes and nothing happens. 

 

I tried to go through this multiple times with no success. I tried restarting the system with no change. I tried looking for the app in the Windows Market Place that is on Windows 11, but there isn't a Zoom app on my market place.

 

I have scoured the internet for an answer, but there aren't any instances i can find with someone else who had this problem, and even the Zoom support page refers to "Zoom Client for Meetings" so no help there either. I tried calling customer support but apparently that's only if you pay for zoom. That leaves me with no way to solve my problem. Can someone explain what I am doing wrong?

1 REPLY 1

storyhub
Community Champion | Customer
Community Champion | Customer

First test to be sure you can join a meeting

https://zoom.us/test

Switch your windows OUT OF S MODE

https://support.microsoft.com/en-us/windows/switching-out-of-s-mode-in-windows-4f56d9be-99ec-6983-11...

run the installer again.