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Can't hear or be heard when using AirPods on MacBook Pro

mkeen70
Newcomer
Newcomer

Hi all,

I have a MacBook Pro, where I've installed Zoom.

I am unable to hear or to be heard when using my AirPod Pro. Video works fine.

AirPod Pro works fine on my MacBook with other apps, such as Music, TV, YouTube videos, etc. The only issue appears to be with Zoom.

Cheers,

Max

2 REPLIES 2

YaBoiB
Community Champion | Employee
Community Champion | Employee

Hello @mkeen70

 

 Please go into your System preferences and check to make sure that your Zoom app has access to the microphone. 

Screen Shot 2022-12-23 at 11.47.59 AM.png

If the zoom app has access then the only possible solution that I can think of is to go into your Bluetooth preferences and remove the air pods from your mac, then re-pair the air pods back to your mac. 

 

Screen Shot 2022-12-23 at 11.45.51 AM.png

 

 Then open a meeting and go to your audio settings and make sure that they air pods show up as an audio source. 

 

Let me know if this is helpful for you. 

 

Brandon

 


Brandon (he/him/his)
Zoom Community Champion
Have you heard of Zoom AI Companion?

megravy
Newcomer
Newcomer

Did you get this fixed? I'm having the same issue!