Can't add an alternative host!

[maxthegirl]

I have a paid Zoom account. When I go to "add alternative host" it won't let me fill in any address at all. (The box is greyed.) I tried this both from my desktop and the app.

[Ohkawa · Accepted solution]

Hi, @maxthegirl 

An alternate host is limited to paid user within the same account.
Are there any other paying users besides you in your account?

[laddieii]

In the same account? Does this include someone who has their own paid account 

[Frank_TB]

Hello,

Both factors must be true. An alternative host must belong to the same Zoom account as you and also be using a paid for licence.

Regards

If my reply helped, don't forget to click the accept as solution button!

[Thaypereira15]

I'm having the same issue.
All users with a paid account: Zoom Workplace Enterprise Premier
Unable to add an alternative host or create a team.
All settings seem to be correct. Tried reauthorizing the calendar, also with no success.

Any thoughts?