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Can't Use Virtual Background Without Green Screen

K3
Newcomer
Newcomer

Hi! I can't use virtual background without green screen. I have MacOS 10.14.6. I have turned ON all related settimgs, still not working. What shall I do?

4 REPLIES 4

chrismenard7
Community Champion | Customer
Community Champion | Customer

Here are the specs for an image background on a Mac. 

Image only without a physical green screen

  • Zoom desktop client, 4.6.0 or higher
  • macOS version 10.13 or higher
  • Supported processors
    • Apple M1  
    • i5 - 2 cores or higher, 6th generation or higher
      Note: 6th generation i5 dual-core processor, requires macOS 10.14 or higher
    • i7 - 4 cores or higher, 4th generation or higher

If you need to figure out your processor, here is my video for that .https://youtu.be/L6JXdsr4nSw?t=323

Let me know if this helps. Thank you.

Hi Chris, hope it's ok to reply here. I have the same problem as the poster... when I go to "virtual backgrounds" settings I get the message "Your device requires a green screen to support Virtual Backgrounds" My specs are:

- zoom 5.8.3

- macOS 11.1, dual core intel i5 processor

 

So it should be working fine... any ideas? Thanks!!

Yep, 

Everything is updated, but virtual backgrounds settings gave me the same message "your device requires a green screen to support virtual backgrounds"

dude please!!

ThivishanR
Explorer
Explorer

can

 But you need a updated version

 

Thivishan