Camera

[Sally-Ann]

Suddenly after working for a year or so perfectly. My screen freezes, I can hear all participants, they can see me and hear me. but my end the screen freezes for ages. Would anyone be able to help?

[RN]

Hey @Sall-Ann, welcome to the community! There has been a couple of posts about on-screen freezes, check out the solution for Attendee Freeze Video during One-on-One Meetings, @zoomhs247, which had a solution of going to the Zoom Client->Settings->Video->Advanced -> Uncheck Receiving Video in the section (Use hardware acceleration for).