Camera not working on zoom

[BarbaraSutton]

When I press the camera icon (Video) when I start hosting a meeting. a dialogue box states: 
"No cameras detected. Plug in device and retry.... 

OR:

"Zoom is unable to detect a camera. Make sure that your camera is powered on and is connected to your computer."

I use the camera in the computer so there is no need to plug a camera in. 
Recently I haven't been able to access the camera at all, but intermittently, for no reason, the camera DOES work!  Nothing's been changed! 
One of Zoom's suggestions is to check that the camera is not being used by any apps.  How can I check this out?   

I teach students in China using Voov - can't access the camera in those calls either.  SO FRUSTRATING!!  

[RN]

Hey @BarbaraSutton, make sure you’re on the latest update of Zoom -- here is how you can update your client support.zoom.us/hc/en-us/articles/201362233.

Your webcam's screen may appear black or not recognizable in the app you're using if the app doesn't have permission to access the cam, also Update your Drivers if updates are available, located in the device manager > cameras.

Make sure that your meeting our supported devices here: support.zoom.us/hc/en-us/articles/360026690212.

If all else fails if on windows, clean.exe Zoom here (Windows Only) support.zoom.us/hc/en-us/articles/201362163, reinstall, and restart your Operating System.

[Donnab7]

No to ai 

no no and no 

since you added that - there's been nothing but issues 

[shur]

This app is terrible. I am having the same issue. Zoom detects no camera but once in a while it will randomly work. I have run all updates on my computer and deleted and completely reinstalled the zoom app. No other apps are using the camera and the camera setting show that zoom should be able to use it. WTF

[Donnab7]

This is inconveniencing my program and im

ticked off with the lack of value of how they've done these updates. Whoever has done the programming gets an epic F flunk fail, and they need to be fired.

[CarlaA]

Hello! 

For those newly arriving to this thread and experiencing this Zoom error, please follow the steps outlined in the following article to troubleshoot: Zoom error message "Zoom is unable to detect a camera. Make sure your camera is powered on and conne... 

Carla,
Zoom Community Team

[Donnab7]

Carla we're not stupid. We weren't born yesterday. We've been using zoom for years. It is Zoom's issue. Whoever did this programming and added AI screwed something up.
we have cameras attached to our computers that have been working sufficiently all these years you guys screwed it up. Take responsibility and fix it and I want a month free for the inconvenience of not being able to utilize zoom to the fullest extent without the camera, there's no sense having zoom

[PVW]

I am having similar problems. I have an all-in-one computer/monitor (Dell 7700) and everything used to work fine. I have done all the things listed in the above troubleshooting link to no avail.

[suzik7]

My camera used to work, but now it doesn't. I have tried everything... the camera icon on the bottom left has a red line going across it, and I cannot click on the camera icon to allow the camera to work. The same thing for the microphone except I can hover over that icon and turn on the microphone. WTF is wrong with Zoom and why isn't there anyone to actually speak to about this?

[Anakinrsubjff]

---

@BarbaraSutton wrote:

When I press the camera icon (Video) when I start hosting a meeting. a dialogue box states: 
"No cameras detected. Plug in device and retry.... 

OR:

"Zoom is unable to detect a camera. Make sure that your camera is powered on and is connected to your computer."

I use the camera in the computer so there is no need to plug a camera in. 
Recently I haven't been able to access the camera at all, but intermittently, for no reason, the camera DOES work!  Nothing's been changed! click here
One of Zoom's suggestions is to check that the camera is not being used by any apps.  How can I check this out?   

I teach students in China using Voov - can't access the camera in those calls either.  SO FRUSTRATING!!  

---

When I click on the camera icon to start hosting a meeting, a dialogue box pops up with the message, "No cameras detected. Plug in device and retry," or alternately, "Zoom is unable to detect a camera. Make sure that your camera is powered on and is connected to your computer." The puzzling part is that I'm using the built-in camera on my computer, and I shouldn't need to plug in any external devices.

[mohammad_salman]

If your camera isn't working on Zoom, try the following steps:

1. Ensure the camera is connected and turned on.
2. Check if another program is using the camera.
3. In Zoom, go to Settings > Video, and select the correct camera.
4. Update camera drivers and Zoom application.
5. Restart your computer.

If these steps don't resolve the issue, reach out to Zoom support for further assistance.

[KenB4859]

Ever since the latest Zoom update, Zoom is unable to connect to my camera. Have uninstalled and reinstalled Zoom with no effect. All permissions are granted for the camera. Windows 11 has all the most current updates installed as well. Have gone through a number of Youtube videos and the Zoom troubleshooting suggestions without success. I am convinced it is a Zoom update problem and hopefully a future Zoom update will correct the problem.

[Donnab7]

I have had the same problem for the last week since Zoom did their updates which are ridiculously offbeat they're useless. They are cumbersome and now that I've started a program. I can't even utilize it for my group because no matter what I've done after spending hours trying to fix this it is not my computer's issue. It zooms issues that change something up and nothing. I do changes it. I have a MacBook Pro. I've been using Zoom for five years with no issues until this update.
It won't save sign in information although it's checked to save it and just automatically open up. It will not let me use my camera and I have to use video in this program that I'm using. What are you going to do to fix it? Zoom people

[MGSR]

Hello @Donnab7! Kindly check out this article for troubleshooting camera issues. Please let us know if it helps or if you need further assistance.

[Donnab7]

The same people need to stop blaming us in our computers for the issue. The issue at hand with the camera not working is something within zoom updates that they did in the Last few weeks.

Fix it you're charging us and raising the rates we expect us to work sufficiently fix the camera connection!! now!!!