Breakout Rooms Not Showing Up

[MedArb33694]

We have a Zoom Pro subscription. I create Zoom meetings on behalf of everyone in my firm. I have had multiple users tell me that when they go to host their meetings that I have set up, they don't see the breakout rooms at all. The icon is there, but no rooms are set up.

However, when I access the same meeting, I can see the rooms are set up.

Originally this was happening with the users using the desktop app, but now I've been told that at least one of them is accessing their meetings through Zoom.us, and they still can't see the breakout rooms, where I can.

Does anyone have any idea on why this might be happening? I haven't been able to find any possible solution. Thanks in advance!