Blackwire 3310 - Windows 11 Zoom cannot use the microphone

[SimonCheng]

Hi Support, I find my USB headset has voice problem in Zooom Workspace, means the meeting member cannot listen my voice on the microphone. However, using teams / other apps has no such problem.

Product: Blackwire 3310 

Operating System: Microsoft Windows 11

I am using Windows 11 Edition Windows 11 Pro Version 24H2 

[Eliot]

hi @SimonCheng ,

i did not see poly blackwire 3310 on zoom's certified device list, but i may work.  i have a 3325 which works well.

Zoom Workspace Certified Hardware

try updating the blackware 3310 with poly lens. 

plug your 3310 into a usb port on your windows pc. 

download and install poly lens on your windows pc. 

Poly Lens

connect the 3310 to your windows pc and update its firmware. 

then try your 3310 on zoom meetings. 

you should be able to select your 3310 as the speaker and the microphone.

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot