Blacked out camera and sound

[Analenta]

When I launch a meeting on my ASUS laptop and send an invite link, the joining guest can not hear and see me although the mic and camera indicators are on, and I can hear and see myself, but not them. This has repeated on multiple occasions with the laptop, but when I switch to phone, everything is fine. I have been using zoom on this very laptop for 4 years.The connection is from the same wifi spot as my phone.  I have rebooted my laptop. I have updated Windows and zoom recently. 

[Tash_Balaguer]

Hi @Analenta - Please check these Knowledge Base Articles - Troubleshooting camera issues during a meeting

if the issue persists you can open a ticket to our Support Team.

[MGSR]

Hello @Analenta!

Did you see the previous response from @Tash_Balaguer?
If it has resolved your inquiry, please press Accept as Solution.

If you need further assistance, please let us know.

Have a great day!

[Analenta]

Hi. It's been three weeks, and the problem persists, I had to make numerous refunds to clients due to failure to hold the scheduled meeting. The link to the ticket provided above did not work. I have tried everything on the troubleshooting list -still unpredictable. I can have a number of unsuccessful attempts with blackouts in the afternoon, and then two sessions with absolutely normal quality in the evening. It only works from my phone decently, but that is not acceptable for my line of work. My connection speed is at 30 Mbs.  It seems that the channel is overloaded although I have been working for 2 years without any issues with the same provider and location.

[MGSR]

Hello @Analenta,

I'm sorry for the inconvenience you experienced. You may use this link to submit a ticket with our technical team for further troubleshooting assistance. Our technical team will be with you shortly after submitting the ticket.

For now, thank you for your understanding.