Blacked out camera and sound

[Analenta]

When I launch a meeting on my ASUS laptop and send an invite link, the joining guest can not hear and see me although the mic and camera indicators are on, and I can hear and see myself, but not them. This has repeated on multiple occasions with the laptop, but when I switch to phone, everything is fine. I have been using zoom on this very laptop for 4 years.The connection is from the same wifi spot as my phone.  I have rebooted my laptop. I have updated Windows and zoom recently. 

[Tash_Balaguer]

Hi @Analenta - Please check these Knowledge Base Articles - Troubleshooting camera issues during a meeting

if the issue persists you can open a ticket to our Support Team.