BlackMagic DeckLink Video Feed Garbled

[JasonVP]

Hey folks -

Some time ago, I know I was successfully using Zoom with my 4-port BlackMagic Decklink 4K card in my Mac.  I removed the Decklink card to work on quieting the noisy fan, and just recently popped it back in.  During that time, some Zoom update seems to have mucked up the interaction between it and the BlackMagic card.  Per the attached image, that video feed is massively cropped and obviously all messed up color and pixel-wise.  But it's kinda, sorta, maybe trying to show the image on the camera.

Is there a secret switch I have to flip in order to get Zoom to grok the video feed from the BM card?

Thanks!

[markm]

We just got hosed by this issue too. Have been using Black Magic mini-recorders for 3 years.  Haven't done a Zoom meeting since January.  Unfortunately updated today - and BOOM no audio on Black Magic Mini Recorder.  We ARE on the most recent version for Windows.   This REALLY needs to be solved. 

[RN]

Hey @markm can you please share the Zoom version you're currently running? This was confirmed to be fixed, however, if you're still having issues you can contact our Zoom technical support and they can further look into your issue. Let me know if you have issues opening a ticket. 🙂

[markm]

We are on 5.10..1 (4420) on Windows 10.    Audio coming in via Back Magic mini recorder is unusable.  We had to route it through OBS and a virtual camera to make it work.  Tried on two different computers and two different mini recorders and had the same issue with distorted, stuttering audio.