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AlDrey
Newcomer
Newcomer

‎2021-08-20 08:54 AM - last edited on ‎2022-01-31 02:11 PM by Community Moderator | Employee

Recently, when I share my screen, my guests only see a gray or black ecarn

I don't understand what is explained in this support, 

I work on Windows 11 since one week ....

Thnak's for your help.

Best regards

Alain (Frenchie)

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2 REPLIES 2

RN
Community Moderator | Employee
Community Moderator | Employee

‎2021-08-20 08:57 AM

Hey @AlDrey, within your Zoom desktop client settings under 'Share screen' click on 'Advanced' and check or uncheck, "Use Hardware acceleration to optimize video sharing", and see if that changes or makes a difference for your Screen sharing experience. Along with Checking or Unchecking, 'Use TCP Connection for screen sharing'. 

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Zoom Community Moderator
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Suetron
Newcomer
Newcomer
In response to RN

‎2021-09-07 08:28 AM

That didnt work for me.

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