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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Get meeting information after downgrading your account

stevezoom
Newcomer
Newcomer

‎2021-09-05 03:36 PM

I purchased the PRO plan for one month for an event I hosted. After my event was done, I was able to see who tuned into the meeting, the chat log and all other related information. After my one month subscription was up, I downgraded to the BASIC plan however, all the information I had access to in my previous meetings while I had the PRO plan are all gone. I am wondering if there is a way to get back these information? Do I have to purchase the PRO plan again and the information will appear again?

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Bort
Zoom Employee
Zoom Employee

‎2021-09-07 08:41 AM

HI @stevezoom 

Reporting data is only accessible when you are a Licensed user, so when you downgraded, the access was lost. If you upgrade, you should see your reporting data again, unless the meeting was more than a year ago, as that is the maximum range of reporting. 

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