Black screen when host shares screen

[muttley]

When I am in a zoom meeting and the Facilitator shares her screen to show us a document, my entire computer screen goes black.  I can hear the participants, but not see them.  They can see & hear me.  This is very important for me in the volunteering I do.  How do I fix this?

I have an HP computer, and running windows 10.   This problem only started about a month ago.  Hope someone has the solution.

[RN]

Hey @muttley, have you tried updating your Zoom client?

Also, within your Zoom desktop client settings under 'Share screen' click on 'Advanced' and check or uncheck, "Use Hardware acceleration to optimize video sharing", and see if that changes or makes a difference for your Screen sharing experience.

Along with Checking or Unchecking, 'Use TCP Connection for screen sharing'

[AbbieOla]

Hello, I have this same issue joining zoom meetings on my Android phone, I didn't use to have this issue a while back when I used zoom consistently but I've resumed virtual meetings now and it's of utmost importance that I see my hosts screen during meetings, funny thing is I can actually see his mouse cursor moving around but every other thing is completely black, I do not have access to any other device besides my phone so I'd really appreciate a prompt response and solution, thank you