Background

[Yuthmika]

Dell laptops cant add video for background. But hp laptops can add  video for background in basic acount.

[Patricia_B]

Most likely the cause is that the Dell laptops do not meet the video background requirements. Please see this article and check whether the Dell laptops have a compatible processor under 'Video without a green screen':

https://support.zoom.us/hc/en-us/articles/360043484511-Zoom-Virtual-Background-system-requirements

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