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Zoom AI Companion2022-05-16 02:30 AM
Dell laptops cant add video for background. But hp laptops can add video for background in basic acount.
2022-05-16 03:48 AM
Most likely the cause is that the Dell laptops do not meet the video background requirements. Please see this article and check whether the Dell laptops have a compatible processor under 'Video without a green screen':
https://support.zoom.us/hc/en-us/articles/360043484511-Zoom-Virtual-Background-system-requirements
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