cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results forĀ 
Search instead forĀ 
Did you mean:Ā 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. Weā€™re here to help!

Background

Yuthmika
Newcomer
Newcomer

ā€Ž2022-05-16 02:30 AM

Dell laptops cant add video for background. But hp laptops can add  video for background in basic acount.

 

0 Likes
1 REPLY 1

Patricia_B
Community Champion | Employee
Community Champion | Employee

ā€Ž2022-05-16 03:48 AM

Most likely the cause is that the Dell laptops do not meet the video background requirements. Please see this article and check whether the Dell laptops have a compatible processor under 'Video without a green screen':

https://support.zoom.us/hc/en-us/articles/360043484511-Zoom-Virtual-Background-system-requirements

 

If this helped, please remember to click on the "Accept as Solution" button below.

0 Likes