Audio problem

[elen_pluzyan]

I am having trouble with shared screen audio. when a participant (not me) shares a video including a song, I cannot hear the music, only the lyrics sometimes and the speakers' voice. it is not a headphone problem I checked. how can I fix it?

[Ray_Harwood]

@elen_pluzyan – normally Zoom only expects to share limited bandwidth video like PowerPoint. If your sharing MP4 video with constant sound (like music), see this Zoom Support article for guidance.

 Share this with your friends or coworkers who are doing the sharing, and it should improve everyone’s experience.