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Audio not working when joining calls

adiraviraj
Newcomer
Newcomer

ā€Ž2023-03-25 04:28 AM

hi, my problem is that other people cant hear me on calls and i cant hear them. before joining the call, when i test my speakers and mic, everything works perfectly fine. but as soon as i join the call, i cant hear anything and other cant hear me. i've tried reinstalling the desktop client multiple times but the problem still persists. my client is also fully updated. i'm using a macbook pro version 13.x.x. can someone please help me, this is really frustrating : (

2 REPLIES 2

emmaava77
Newcomer
Newcomer

ā€Ž2023-03-25 05:15 AM - edited ā€Ž2023-03-27 07:35 AM

Check if the microphone, speakers, or headphones are plugged in and not muted. Unplug the device, then plug it back in. If it's a bluetooth device, ensure that it is turned on and connected properly. Make sure that you are using a supported USB device for Zoom.

Regards 

Cloud pentest

0 Likes

adiraviraj
Newcomer
Newcomer
In response to emmaava77

ā€Ž2023-03-26 08:07 AM

yeah i've tried all of this. still doesn't work