Audio distortion - sharing

[charliesang]

I am an online teacher.  I have version 6.0.11 (39959).  When I share a document both myself and my students have audio distortion (burbles, crackles, gobbledygook sounds etc).  I've checked the drivers for my web-cam; headphones and they're all current; I've changed the style of headphones and tried the laptop camera; I've swapped the devices beween ports; I've updated zoom, uninstalled and reinstalled it with 64 bit .... no change.   

I'm now having to screenshot documents and copy and paste them into the chat, so that the students and I can work together and hear each other at the same time!!   Tempted to find an alternative to Zoom!!!!!!!

Any solutions/suggestions would be most welcome & fairly urgent.  Thanks.

[storyhub]

To avoid echo cancellation distortion it is recommended to use a headset mic rather than using a webcam mic. If the environment is quiet enough turn on "original sound". If audio is only distorting when screen sharing you may have insufficient bandwidth or CPU power. Be sure that the computer is connected via ethernet rather than WiFi and that the CPU on a windows machine is at least equivalent to an i7 with at least 8 (preferably 16)Gb of RAM. Since no hardware, bandwidth, and connection details were given these are just educated guesses.

[Inkspot6]

@charliesang - just wondering if you resolved this issue? I have exactly the same, I've tried everything suggested on various forums and nothing seems to work - I'm getting desperate. I think the same problem arose a few years ago after an upgrade and the solution was to go back to a previous version but Zoom won't let me do that now - insists I upgrade back to a current version before letting me proceed. Feeling a bit miffed as I've just taken out a subscription for something that is unusable so any informed suggestions would be really welcome. Thank you. (BTW I have the same issue using different laptops, all 8Gb RAM and no other bandwidth problems.)

[MGSR]

Welcome to the Zoom Community, @Inkspot6! I'm sorry to hear that the troubleshooting steps you have done did not solve the issue. Please submit a ticket to our technical support team for in-depth troubleshooting assistance.