Audio Files producing two track Stereo files vs Mono

[MDS2]

I have been using Zoom Meetings to Record Guest interviews for my podcast for two years.  I have always been able to produce the separate files for each speaker and have them produced in MONO format for uploading to Audacity (where I do my editing).  Last week They started to produce as multi track stereo files (two tracks per speaker).  I checked all my settings, even uninstalled and reinstalled Zoom, but still am having the issue.  I am getting separate files for each speaker still, but they are no longer mono.  Not sure where else to look. 

I have original sound for musicians checked and High Fidelity music mode but DO NOT have Stereo Audio checked

[Vernomatic]

Im having the same issue. Did you ever find a solution?

[MDS2]

Unfortunately, no, still getting the two tracks when I import into Audacity which was never the case for the last 2.5 years.

[MGSR · Accepted solution]

Hello there, 

I'm sorry for the inconvenience. 

Can you try following these steps: On the Zoom Workplace app, click on your profile picture > Settings > Recording > Toggle Optimize for third-party video editor.

Please let us know if this helps or if you need further assistance.

[MDS2]

Unfortunately, I tried this, and all the other suggestions posted to my ticket and it has not made a difference.  I am still getting two separate tracks when I export the audio file on the same device, to the same editing app, and in the same manner I have done for 2.5 years. 

[MDS2]

Unfortunately, I tried this, and all the other suggestions posted to my ticket and it has not made a difference.  I am still getting two separate tracks when I export the audio file on the same device, to the same editing app, and in the same manner I have done for 2.5 years. 

[Frank_TB]

Hello,

Check if you have enabled stereo audio on your account .

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063292 

Regards

If my reply helped, don't forget to click the accept as solution button!