Annotation Tool Is Missing

[alext]

Hi there,

I'm on the latest version of Zoom. I am using my company's Zoom subscription as an employee.

I am looking to annotate a customer's screen when they share their screen, but the green pencil annotate tool is not appearing anywhere.

Steps already taken:

1. Enabled Annotation in the Settings
2. I made sure that any user can annotate (not just the host)

3. I tested this on myself

Can someone help with this? Thank you!