All reports missing for last month in new UI

[Valdis_RTU]

I can't find any more Reports from the meetings I've had over the last month.

Seems like there was a migration to new UI today and there are no reports to found anymore!

I tried playing with filters in old Usage and also brand new 

Meeting and webinar history

section

Both are empty even thought I've had 20 meetings in last 30 days.

It is crucial that I get attendance reports as government regulations demand it. 

What can be done?

I am including a paste from new screen in Reports -> Usage Reports -> Meeting and Webinar History

From

March 20 2025To

April 16 2025

Maximum report duration: 1 Month

Meetings and webinars

 

 

Has any data

 

 

Search

Export

 

 

No Data

[CarlaA]

Hi @Valdis_RTU  thanks so much for your patience and for flagging this issue.

Zoom had a service disruption today that may have impacted your account and webinar info. We’ve identified the issue and it is now resolved, but you may still be seeing intermittent issues as things continue to recover.

Really sorry for the disruption, and we truly appreciate you hanging in there with us. We will continue to share updates on the Zoom status page.  That said, if you're still not seeing your webinar list, recordings, or reports, it's possible that this might be a separate issue- please let us know if this is the case. Thank you!

[Miss_Dori_Tutor]

Hi Carla,
I'm having a similar issue for a similar reason. I also need to show attendance reports including times my participants join my call and what time they exit. I used to pull this by going to:
Account Management > Reports > Usage Reports > Active Hosts > 1 month search > Generate Details Report

I no longer see the "Active Hosts" option under Usage Reports. Please explain how I can generate the Details Report. I need to have a record of who joined my Zoom call, on what days, and what times.

Thank you.

[johag]

The same thing happened to me. A Meeting I held on 29 April seems to have been deleted on my account and now on 1 May the registration report is missing.

[NPTI]

I'm experiencing the exact same issues. Has anyone had any luck with re-gaining access to the reports?

[MGSR]

Hello there,

We're sorry for the inconvenience you experienced. 

If you are still not able to view the reports after the update, kindly submit a ticket to our technical team for further assistance.