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Accessing Zoom Premium After Purchase

GregWolley
Newcomer
Newcomer

I have purchased Zoom Premium.  However, when I log in to Zoom it is still showing that I have Zoom Basic.  I can't seem to access my Premium account. Why is this happening, and how to I access my Premium account 

1 REPLY 1

RN
Community Moderator | Employee
Community Moderator | Employee

Hey @GregWolley, ensure that the license is assigned to the appropriate user under 'User Management' To assign a host license to one of your users, have an Account Admin follow these steps:
1. Log in to the Zoom User page.
2. Find or search for the user in the list
3. Click 'Edit' on the right of their row
4. Choose the appropriate license to assign (Basic to Licensed, Webinar, Large Meeting)
5. Click Save
The license is then applied to the user and they can use it immediately. If not immediately reflected on the Zoom Application, please sign out and sign back in to ensure that the changes get pushed to the App.

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