cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

Access to cloud based recording that was renamed????

CAMMRT
Explorer
Explorer

I edited, renamed and saved two meeting recordings in the Zoom cloud  on March 3 but now can't find them.

I copied the link before saving but the link shows that the "recording does not exist (3,301)".

Any suggestions????

1 ACCEPTED SOLUTION

Bort
Zoom Employee
Zoom Employee

Are you checking your desktop trash bin, or the cloud recording trash, found here: zoom.us/recording/trash

View solution in original post

4 REPLIES 4

Bort
Zoom Employee
Zoom Employee

You might check the Trash on the Recordings page to see if they are still there. Cloud recordings will typically stay in the trash for 30 days before they are fully deleted. 

Thanks for the suggestion but I already checked the trash file..any other hints? 

 

 

 

Bort
Zoom Employee
Zoom Employee

Are you checking your desktop trash bin, or the cloud recording trash, found here: zoom.us/recording/trash

Thanks, I found them!!