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2023-08-30
07:13 PM
- last edited on
2024-01-12
10:00 AM
by
RN
Hello, I understand you can access and control the mouse on someone's shared screen, yet I don't see where I can do this. I'm on the Pro plan. I'm not sure if this is an advanced feature?
Thanks for any help
Solved! Go to Solution.
2023-08-31 02:08 AM
Hello,
The feature your are describing is called Remote Control.
Here is the Zoom support article that explains how to use this feature:
https://support.zoom.us/hc/en-us/articles/201362673-Requesting-or-giving-remote-control
https://support.zoom.us/hc/en-us/articles/208072316-Using-Remote-support-session
Regards
If my reply helped, don't forget to click the accept as solution button!
2023-08-31 02:08 AM
Hello,
The feature your are describing is called Remote Control.
Here is the Zoom support article that explains how to use this feature:
https://support.zoom.us/hc/en-us/articles/201362673-Requesting-or-giving-remote-control
https://support.zoom.us/hc/en-us/articles/208072316-Using-Remote-support-session
Regards
If my reply helped, don't forget to click the accept as solution button!
2023-09-14 12:13 PM
I have followed all the requirements in order to utilize this feature however has many have stated on here, I still do not see a remote control tab
Can you assist
2024-01-12 10:24 AM
Hi @Brandonmj07 have you enabled this setting? You will need to go to https://zoom.us/profile/setting search for "Remote control" and enable.
Someone will need to be sharing their screen in-order to either grant or request remote control access per KB article https://support.zoom.us/hc/en-us/articles/201362673-Requesting-or-giving-remote-control