ACCOUNT EMAIL. I set up the zoom account as the leader of the organization. I need to enable new

Forum|Forum|3 years ago
November 9, 2022
1 reply
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I need help to change the email associated with my organization zoom account. We have been attempting to change this for so long.

Ray_Harwood

Community Super Champion | Customer

Hi, @Hello-CN,

The steps to change the account owner are detailed in this Zoom Support article:

https://support.zoom.us/hc/en-us/articles/115005686983-Changing-the-account-owner

Essentially, you create a new account within your organization for the NEW owner, then go through a few steps to make the new account an Admin, then transfer ownership to the new account, and you can then remove the OLD owner, if that email is no longer needed for an account.

If you no longer have access to the OLD email account, your best bet is to submit a Support Ticket with the OLD and NEW email addresses:

https://support.zoom.us/hc/en-us/requests/new

Or if you have a Business or Enterprise account, the owner or admin can call support directly for guidance on the procedure.