Waiting Room Video not working

[jzach]

I'm trying to upload a video for the waiting room and keep getting this message: The media could not be loaded, either because the server or network failed or because the format is not supported.

The server or network has not failed, the format is mp4, the size is under 30mb. Last time I got it to finally load but then it did not play in the waiting room when the webinar went live. 

I'm working in Safari in case that's relevant. I also tried in Chrome with the same results.

[Ray_Harwood]

Welcome to the Zoom Community, @jzach.

What means was used to create the video?  Mine is created in Adobe Premiere Pro and rendered with H.264 encoder.

I'd also recommend trying to play the video in a meeting using the Share -> Advanced tab -> Video method.  If it plays well there, it should also play well in the Waiting Room player, I'd think.