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2021-10-01 06:46 PM
We have a webinar set up with multiple occurrences on three days one week and then three days the next week. Each day has multiple sessions, although not consecutive. It's set up with registration and attendees registering once can attend any of the occurrences. Upon registration, an email is sent with the Zoom webinar link info so that the person should just be able to click the link and get to the webinar. We have experienced the following issues and wonder if anyone else has also and might have a solution:
2021-10-01 08:32 PM
Hi @KB_AK
1. What happens when people are unable to join - do they get an error message?
2. If your Webinar requires authentication (which it sounds like it does) every person will need to be logged in to a Zoom account at the time of joining. Some people may already be logged in to Zoom (so they are not asked for a password) some other people may be not be logged in to Zoom at the time of joining, so they will be asked to authenticate themselves (by logging in).