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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Screens gets cut off 4:3 instead of 16:9

DominiqueCuy
Newcomer
Newcomer

‎2021-10-19 03:58 AM

I'm using the Vaddio AV Bridge MatrixMix to stream different camera's in my auditorium in combination with Zoom Webinars. The video and Powerpoints all are presented perfectly on the screens and ledwall (16:9). In the Zoom meeting or Webinar, we see that the picture gets cut from the top/buttom and left and right, more like 4:3 format. What can be the cause? Any help please.

Do
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Rupert
Community Champion | Customer
Community Champion | Customer

‎2021-10-19 04:12 AM

Hi @DominiqueCuy 

 

How are you connecting your Vaddio AV Bridge Matrix to Zoom? Is this a USB-UVC interface, presenting as a camera source to a Zoom Client, or a Zoom Room, or a Connector?

 

If it's USB to a Zoom Client, I would recommend checking the Video settings in the Zoom client app and ensuring HD and Original Ratio are checked. Or try toggling Ratio off, if it is already checked.

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DominiqueCuy
Newcomer
Newcomer

‎2021-10-19 04:44 AM

DominiqueCuy_0-1634643823612.png

as you hopefully can see, the screen is cut off as shown in the preview window, tried all settings.

Any help would be appreciated.

 

Do
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