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2024 Khoros Kudos Awards

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Receiving my Recorded session

SJQ
Newcomer
Newcomer

I ran a Zoom session today from 9.30 am to 1 pm. I did a test to make sure everything was working at 9.28 am, the files downloaded and stored to my local laptop folder. I let people in at 9.30 am and recorded continuously until 1 pm. The file does not appear locally and is not in the Cloud. It has stored a folder on my local drive, but this folder is empty. Where is my recording? (Don't get me started on the imbecile Zoom Bot...)

3 REPLIES 3

DeniseLahat
Community Champion | Customer
Community Champion | Customer

Firstly I recommend to always record to cloud. 

To check local recordings open your zoom app/settings/recordings.  There should be the path where LOCAL recordings are stored.

 

 

Denise Lahat
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I can only think that something is wrong with my account. Your system thinks there's something wrong with the billing, yet those are my current card details. I RECORDED ANOTHER SESSION LAST NIGHT, TO THE CLOUD AS YOU SUGGESTED, very definitely used Alt C... BUT NO RECORDING.

Meeting details are:
Sarah-Jane is inviting you to a scheduled Zoom meeting. Topic: Rachel & SJ Time: Jun 17, 2024 06:00 PM London Join Zoom Meeting https://us02web.zoom.us/j/8931464425?pwd=N1BHOUZOb0IwVWwrMzZMWlVkZ1hEQT09&omn=86871952784 Meeting ID: 893 146 4425 Passcode: 751387

 

SJQ_0-1718708147189.png

Here's a screenshot of the message last night. So I left it to get on with processing it... This morning, nothing.