My video thumbnail is not showing up in my webinar recordings

[plohnes]

Greetings all. When I record my webinars to the cloud, my video is not showing up in the corner. I've tried both of these settings. What am I doing wrong? I'd appreciate any direction. 

Record active speaker with shared screen

Record gallery view with shared screen

[jeremyjustin · Accepted solution]

Hi @plohnes thank you for your post here on the Zoom Community! Can you please double check something by signing into the Zoom portal and under the "Personal" section click on Settings

Then the "Recording" tab at the top, and just double check that your settings are correct, especially the "Record thumbnails when sharing" setting

If this has answered your question to your satisfaction, please click the "Accept as Solution" button below but if not please reply and we can continue the  discussion. Thank you!

[plohnes]

Dang it! I missed that. Thank you so much! 

[jeremyjustin]

You are so welcome! Thanks for responding back here and closing the loop 😀

[nmac]

Related to this subject, I just recently had a webinar and it only recorded in audio. I didn't have the 1st two-3 boxes checked, and it was assumed it will automatically record. Is there any way to retrieve a video or am I stuck with the audio?