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Modify "no account" message

drigdon
Newcomer
Newcomer

‎2021-09-02 02:02 PM

We are a paid membership based medical society.  Our members get confused when they try to sign up for a webinar and get the message that reads "This meeting is for authorized registrants only. Please enter another email address. Sign up free.".

 

They think "authorized registrants only" means that their membership has lapsed or that they are using the wrong email (not the one attached to their membership account). 

 

Can this message be modified to read something more clear, like "You do not have a Zoom account associated with this email address.  Sign up free."?

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2 REPLIES 2

RN
Community Moderator | Employee
Community Moderator | Employee

‎2021-09-08 06:52 AM

Hi @drigdon, the meeting host has the option of allowing only certain accounts to attend. You'll get an error message that says "This meeting is for authorized attendees only" if you're not using a user account or email address that has been authorized in the meeting settings. I would encourage you to share your feedback to zoom.us/feed. 🙂 Thank you! 

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ChrisMentzel
Newcomer
Newcomer
In response to RN

‎2022-02-26 04:25 PM

Hi RN,

 

That is not what is happening now. People have multiple email addresses and since a few weeks, Zoom displays this message if they register for a meeting with a different email address than their account is using. It used not to be a problem to register with a different address until the beginning of February 2022.

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