Host only able to chat with some attendees

[MeganWiseman]

Hello and help!

As a host of a webinar today, I was only able to chat with the co-host, panelists and two attendees. I had the chat settings set so that Hosts and Panellists could chat with everyone, and yet I was only able to message hosts, panellists and two attendees. Why was this the case and how can I amend this so that I can chat with all attendees?

Thank you!

[Frank_TB]

Hello,

Some of your attendees may not have been using a Zoom client that was up to date?

Prerequisites for in-webinar chat

• Zoom desktop client
  • Windows: 5.0 or higher
  • macOS: 5.0 or higher
  • Linux: 5.0 or higher
• Zoom mobile app
  • Android: 5.0 or higher
  • iOS: 5.0 or higher
• Web client
• Zoom Webinars chat enabled
• Emoji support
  
  • Zoom desktop client
    • Windows: 5.7.3 or higher
    • macOS: 5.7.3 or higher

https://support.zoom.us/hc/en-us/articles/205761999-Chatting-in-a-Zoom-webinar 

Regards

If my reply helped, don't forget to click the accept as solution button!