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Host only able to chat with some attendees

MeganWiseman
Newcomer
Newcomer

Hello and help!

 

As a host of a webinar today, I was only able to chat with the co-host, panelists and two attendees. I had the chat settings set so that Hosts and Panellists could chat with everyone, and yet I was only able to message hosts, panellists and two attendees. Why was this the case and how can I amend this so that I can chat with all attendees?

 

Thank you!

1 REPLY 1

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hello,

 

Some of your attendees may not have been using a Zoom client that was up to date?

 

Prerequisites for in-webinar chat

  • Zoom desktop client
    • Windows: 5.0 or higher
    • macOS: 5.0 or higher
    • Linux: 5.0 or higher
  • Zoom mobile app
    • Android: 5.0 or higher
    • iOS: 5.0 or higher
  • Web client
  • Zoom Webinars chat enabled
  • Emoji support
    • Zoom desktop client
      • Windows: 5.7.3 or higher
      • macOS: 5.7.3 or higher

https://support.zoom.us/hc/en-us/articles/205761999-Chatting-in-a-Zoom-webinar 

 

 

Regards

 

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