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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

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eugesacca
Newcomer
Newcomer

‎2023-04-07 09:54 AM

I have windows 10 on my laptop. I cant to login to Zoom desktop application because I have the old version . I tried uninstalling and reinstalling the latest version 5.14 using the zoom_amd64.deb installer but i cant do...

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Ray_Harwood
Community Champion | Customer
Community Champion | Customer

‎2023-04-07 07:47 PM - edited ‎2023-04-07 07:52 PM

Welcome to the Zoom Community, @eugesacca.

 

I’m not sure what the .deb file extension is, but pretty sure it’s not the correct installer. Try doing a fresh install by visiting zoom.us/download. If that doesn’t work, try uninstalling whatever Zoom version that is installed from your device first, and try installing from that URL again. 

Take a look at this Zoom Support article for additional guidance:

https://support.zoom.us/hc/en-us/articles/14548650556429-Troubleshooting-issues-with-Zoom-update-and... 

 

 


Ray -- check out the GoodClix website.
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