cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Zoom backgrounds

Kathy1523
Newcomer
Newcomer

‎2025-12-19 01:52 PM

I am using an individual Zoom account (not managed by an organization). When I try to enable virtual backgrounds in the Zoom app, the option is blocked or grayed out on the Zoom website, even though you are the account owner. I have already:

Checked and confirmed all account-level and group-level settings for virtual backgrounds.
Verified that your device supports virtual backgrounds (since it works with your personal account).
Signed out and back in, and reinstalled the Zoom app.
Ensured you are not signed in with multiple accounts.
Confirmed your account is not managed by an organization or IT team.
Despite these steps, the virtual background setting remains blocked and cannot be enabled.

Topics:
0 Likes
0 REPLIES 0