Zoom Candidates

[Brenda15]

Good afternoon,

My employee is stating a candidate was on zoom per the email she received stating candidate was in the meeting room, but she is stating the candidate was not appearing in her zoom account.

Please let me know how we can trouble shoot.

Thank you.

[MGSR]

Hello @Brenda15,

Welcome to the Zoom Community! We're glad to have you here!

To troubleshoot this situation, here are some steps you can follow:

1. Confirm Meeting Details: Double-check that the candidate received the correct Zoom meeting link and Meeting ID, and that they joined the intended meeting.

2. Check Waiting Room: If the Waiting Room feature was enabled, the candidate may have been waiting for the host to admit them. Ask your employee to review the Waiting Room during the meeting.

3. Participant List: During the meeting, the host can click on the Participants icon to see who is currently in the meeting or waiting to be admitted.

4. Multiple Accounts: Ensure your employee was signed into the correct Zoom account that scheduled or is hosting the meeting.

5. Email Notification: Sometimes, email notifications can be delayed or triggered by someone joining and leaving quickly. Ask the candidate if they experienced any issues joining or if they saw any error messages.

6. Meeting Capacity: Verify that the meeting did not reach its participant limit, which could prevent additional attendees from joining.