Previewing Docs and Images from Email Engagements

[kmartinez5290]

We have just rolled out Emails for Zoom Contact Center - we are a fairly small/mid size company and were using gsuite for most of our operations. Our customer service team is used to some functionalities from the delegated inbox/gmail that are missing - especially with previewing documents and images without having to download them as well as being able to actually download inline/embedded images within the email.

Is this something Zoom is working on and does anyone know how to escalate or add to that feature request. 

[ArvinG]

Hi @kmartinez5290 – I did see that there's already an existing feature request for this – we're already working on it but no timelines yet. Hopefully, it becomes available soon!

[Liz_O]

Thank you.... we just migrated to using ZCC for calls and emails. Look forward to hearing when this will be available. We use Outlook to forward emails to Queues and have same issue.